Return & Refund Policy

At Preschool Puzzle, we want every brain teaser and puzzle you get to bring you happiness and a fun challenge. If something's not quite right with your order, our 30-day return policy makes it super easy to sort things out.

30-Day Return Window

You can return any puzzle within 30 days of delivery. To be eligible for a return, the puzzle must be unplayed, with all pieces and components intact, in its original packaging, and in resalable condition. Please have your order confirmation email or packing slip handy as proof of purchase.

Quality Craftsmanship Guarantee

Every brain teaser we sell is made from carefully chosen materials — real wood, polished metal, precision-cut bamboo, or sturdy rope. If your puzzle arrives with a manufacturing defect like rough edges, misaligned joints, missing interlocking pieces, or a finish that doesn’t match the product description, we’ll cover return shipping and send you a perfect replacement or give you a full refund. No puzzle left unsolved.

How to Start a Return

Contact our puzzle support team through our contact page or by phone at +1 (340) 778-4219. Have your order number ready.
We’ll give you a Return Merchandise Authorization (RMA) number and provide detailed shipping instructions.
Repack the puzzle securely in its original box. Wooden and metal brain teasers can be delicate — please use padding to keep them safe during shipping.
Ship using a trackable method and include the RMA number on or inside the package.

Refund Processing

Once we get your returned puzzle and confirm that all pieces are there and the item is in unused condition, we’ll process your refund within 5–10 business days. Refunds are sent to the original payment method.

Credit/debit card: Refund shows up on your statement within 5–10 business days, depending on your bank.
PayPal: Refund is credited to your PayPal account within 3–5 business days.

Original shipping costs are non-refundable unless the return is due to our mistake or a defective product.

Exchanges

Ordered a puzzle that’s too easy — or too hard? Want to swap a wooden brain teaser for a metal one? Reach out to us within 30 days of delivery and we’ll set up an exchange. If the replacement puzzle has a different price, we’ll charge or refund the difference accordingly.

Damaged or Defective Puzzles

Handcrafted puzzles travel a long way to get to you, and sometimes the journey can be rough. If your brain teaser arrives cracked, chipped, with missing pieces, or otherwise damaged, please contact us within 48 hours of delivery. Include the following:

Your order number
A description of the damage or defect
Photos clearly showing the issue (close-ups of cracks, missing components, or damaged packaging)

We’ll send a free replacement or issue a full refund, including return shipping costs. You shouldn’t have to puzzle over a broken puzzle.

Non-Returnable Items

For quality assurance reasons, puzzles that show clear signs of use — like worn wood surfaces, bent metal parts, stretched rope elements, or missing pieces due to play — can’t be returned unless they arrived defective. Opened packaging is fine as long as the puzzle itself hasn’t been used.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of our confirmation email, please check with your bank or payment provider first — processing times can vary. If you still haven’t received your refund, contact us and we’ll look into it right away.

Contact Us

Preschool Puzzle Support
4C Estate Sion Farm, Christiansted, St. Croix, 00820, U.S. Virgin Islands
Phone: +1 (340) 778-4219
Contact Form

Last updated: February 2026